Leadership Team

Founder & Chief Executive (Semi-retired)

Fran O’Connell, RN,MS,FNP,CMC

A Holyoke native, registered nurse, and former officer in the U.S. Army Nurse Corps,  Fran founded O’Connell Care at Home in 1987.  He was one of a very few area geriatric care managers also practicing as a nurse practitioner.  Fran received a BS in nursing from Columbia University, New York, NY; an MS as a family nurse practitioner from the University of Massachusetts, Amherst.  He and his wife Kim have three daughters and a son.  Fran enjoys writing music, traveling, horseback riding, and making a difference in the lives of others.  He & Kim now share most of their time between residences in Vieques Puerto Rico and a family farm in New Hampshire.


Danielle Lord

Chief Operating Officer

Danielle Lord

Danielle joined O’Connell shortly after receiving  her master’s degree in health care management from Springfield College. Her first position was as a care coordinator herself and over the years has experienced most every position.  When not working, Danielle enjoys relaxing time with her husband Brett, their two adorable sons Leo and Auggie, and their dog, Boggs. She also enjoys the beach, reading, and spending time with friends.


Pauline Moore Team Picture

Finance Manager

Pauline Moore

Pauline Moore  joined the O’Connell team in 2015.  Pauline studied accounting at Holyoke Community College and at the Isenberg School of Management at UMass Amherst.   She has held a variety of accounting positions over her 20+ year career and enjoys applying those experiences  and mentoring others at O’Connell.   Pauline and her husband enjoy gardening, dancing, listening to the blues, reading, and spending time with their daughters.


Jen Grossi Team Picture

Director of Human Resources

Jen Webster

Jen has always had a strong passion for Human Resources, beginning her first HR position with a software company in the Boston area.  Jen joined a growing marketing agency and assisted rapid growth from 20 to 150 employees before joining O’Connell.  “O’Connell’s has been a place of reflection, growth and influence for me. I’ve been given an incredible opportunity to join a team who like myself, values hard work, employee relations and a strong client service model. I feel incredibly lucky to be here and be able to work with such an intelligent leadership team who continues to move and grow O’Connell’s in the right direction.”


Michelle Tardy Team Picture

Office Manager – Springfield MA

Michelle Tardy

Michelle is a 25-year health care industry professional who gladly tells anyone that she loves the health services field and has enjoyed “almost” every minute she’s worked in it.   She has a deep passion for helping others and serves as role model at O’Connell for commitment to dedication to exceptional service to clients.    Michelle is a happily married mom of two amazing kids, Nicholas and Kendall. When not working she enjoys spending as much time with them as possible.


Jennifer Rhode Team Picture

Office Manager – Holyoke

Jennifer Rohde

Jennie has always had a strong passion for Home Care beginning 17 years ago as a PCA in Western Mass.  At one point, she held the position of Program Manager for a resident group home for adults with developmental disabilities where she received her first experiences in care supervision and team building. During this time, her desire to help people thrive at home deepened.  Jennie first joined first as a scheduling/care coordinator for the South Deerfield office. In recognition of her drive and commitment to excellent client service she was subsequently promoted to Office Manager-Holyoke.

Jennie lives in Western Mass and enjoys spending her free time with her husband, two children and her dogs.


Melissa Stewart

Office Manager – Westfield MA

Melissa Stewart

With over a decade of home care and HR experience, Melissa has carved out a place in the leadership team as regular contributor on issues related to people management. Melissa has a strong attention to detail and a passion to assure the right kind of care reaches individuals in their home. She was recognized as a nominee for Coordinator of the Year for her abilities in the field of care coordination by the MA Home Care Aide Council.  Melissa embraces a positive work environment and projects that onto whatever care team she supports. When not in the O’Connell office Melissa can be found cooking for community events or spending time with her family.


Office Manager – Deerfield MA

Brigit Shea-O’Connell

Brigit received a bachelor’s degree in Hospitality Management from the Isenberg School of Management at UMass Amherst. She worked in the hospitality industry before joining O’Connell Care at Home as a scheduling care coordinator in 2015. ” I think I was drawn to home care for the same reasons I was initially drawn to hospitality, I enjoy helping people. The transition to health services was pretty easy as my education and experience in hospitality applied in so many ways, and what we do at O’Connell Care is much more personally rewarding.  Brigit enjoys spending free time with friends and family, traveling, and hiking with her dog Rusty.